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IT Coordinator

Publiée le 08.10.2020

Entreprise

Site Internet : http://wvi.org/mauritania
Secteur d´activité :
Activités associatives
Offres d´emploi : Voir toutes nos annonces
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Détails de l'annonce

Poste proposé : IT Coordinator

The IT Coordinator role is responsible for supporting and maintaining global IT processes and standards within their NO. Individuals in this role manage services provided to one or more field office locations within a region.

Majors Responsibilities:

LEADERSHIP:

  • Provides input into the IT operating plan and communicates the plan to relevant stakeholders

  • Is familiar with the IT strategy that has been developed to enable the regional strategy

  • Provides IT input to NO leadership team

  • IT operating plan developed and communicated

STAKEHOLDER ENGAGEMENT:

  • Manages key stakeholder relationships in the National Office

  • Helps identify and document customer requirements for taking through the demand management process

  • Assists with measuring and reporting on customer satisfaction

IT OPERATIONS:

  • Responsible for the delivery of IT services in the Hub according to service level expectations

  • Responsible for ensuring service management processes are understood and followed

  • Responsible for managing the IT asset inventory

CUSTOMER SERVICE:

  • Responsible for service desk queue management

  • Responsible for the provision of customer support

  • Provides support for global and local applications according to existing processes and SLA.

  • Assists in managing NO customer.

  • Expectations throughout the service life cycle.

BUDGET:

  • Assists in the development and management of the IT budget in the NO

VENDOR MANAGEMENT:

  • Identifies contract performance problems and communicates them to the relevant contract manager

PEOPLE MANAGEMENT:

  • Meets regularly with team to gather work statuses.

  • Discusses work progress and obstacles.

  • Provides advice, guidance, encouragement and constructive feedback.

  • Ensures work, information, ideas, and technology flow freely across teams.

  • Provides input into development of measurable individual and team objectives that are aligned with business and organizational goals.

  • Assists in the identification of the roles, skills and knowledge required to achieve goals.

Provides input into IT workforce deployment activities.

Other Competencies/Attributes:

  • Perform other duties as required.

  • Ability to communicate effectively

  • Basic knowledge and appreciation understanding of sponsorship.

Profil recherché pour le poste : IT Coordinator
  • Qualification required: Bachelor in Computer Science or Information Technology.
  • Experience: 3 yrs/5 yrs in Managerial level
  • Preferred: Master in Computer Science or Information Technology or related field
  • Other: IT related business administration / project management experience is preferred.
  • Typically has at least 5 years of relevant IT and business work experience
  • Requires demonstrated ability to launch and deliver a single IT project on time and within budget
  • Willingness and ability to travel domestically and internationally, as necessary.

Technical Skills & Abilities:

  • Advanced Computer skills
  • Cisco certified
  • Database/Network management .
  • Demonstrated ability in supervision
  • Good planning and organizational skills
  • Tact and diplomacy in dealing with staff-related to work environment needs
  • Intermediary level in English and fluent in French
  • Ability to maintain effective working relationships with all levels of staff and public.
Critères de l'annonce pour le poste : IT Coordinator
Métier :
Informatique, nouvelles technologies
R&D, gestion de projets
Secteur d´activité :
Banque, assurance, finances
Type de contrat :
CDD
Région :
Aïoun El-Atrouss - Akjoujt - Aleg - Atar - Bassiknou - Boghé - Kaédi - Kiffa - Néma - Nouadhibou - Nouakchott - Rosso - Selibaby - Tidjikdja - Zouerate
Niveau d'expérience :
Expérience entre 2 ans et 5 ans
Niveau d'études :
Bac+4
Langues exigées :
anglaiscourant
françaiscourant
Nombre de poste(s) : 1

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